Aria will run your first diagnostic. Right now.
Five minutes with Centive's Autonomous CSM. She'll size your coverage gap, take a first read, walk you through her Command Center, and tell you exactly what she'd do with your book tonight.
One quick thing
Your name and work email — so Aria knows who she's talking to, and has somewhere to send what she finds.
Your CSMs cover the top of the book. Who covers the rest?
Named accounts
The long tail
Covered by Aria
A few questions, then Aria takes her first read.
Which CRM runs your book?
How many accounts don't have a dedicated CSM?
Anyone working that long tail today? Pooled CS, tech touch, AMs, PLG all count.
And roughly, average ARR per long-tail account?
What she runs every night
Reading the book from your CRM
Mapping lifecycle stages and renewal windows
Scoring usage and engagement signals
Selecting interventions per account
Checking every action against your constraints
Choosing silence where outreach would hurt
The coverage math
COMPUTED FROM YOUR ANSWERS · NOT A CLAIM ABOUT YOUR DATA
CRM—
Uncovered accounts—
ARR at risk—
Potential retained revenue—Long-tail books typically churn ~12% of ARR/yr; 3% assumes recovering about a quarter of that · illustrative · the Day-30 report measures the real number
On the tail today—
Tonight—
Computed from your answers. The Day-1 diagnostic replaces this math with your actual book.
Good morningOVERNIGHT RUN · DEMO DATA
142evaluated
5proactive outreach
3re-engagements
2escalations
5held by guardrails
128no action · logged
One night · different calls per account
Fieldstone Analyticsonboarding · single-user accountPROACTIVE
Veridian Opsquiet 21 days · renewal aheadRE-ENGAGE
Crisis Industriesno response to rescueESCALATE
Corelyhealthy · replied 4 days agoNO ACTION
CHOSEN PER ACCOUNT, AT RUNTIME · NOT A PLAYBOOK PATH
A choice up close · proactive outreach · confidence 0.87
Fieldstone Analytics · ARR $14,400 · Day 12 · onboarding
QUEUED 06:14
"Hi Marcus, you're off to a strong start this week. One thing worth a minute: your plan includes five seats and you're currently the only one in the workspace. If the team's seeing your work anyway, I can send invites so they get the live view…"
WHY ARIA CHOSE THIS
Day 12, daily logins, 1 of 5 seats active, no invites sent. Single-user accounts are the quietest churn risk. The nudge matches how he's actually working.
logins 7/7dseats 1/5 activesentiment positive
✎ Edit✓ Approve & send✕ Reject
APPROVE = ARIA EXECUTES · SHE SENDS, LOGS & TRACKS FOLLOW-THROUGH
Your control · two layers
DETERMINISTIC CONSTRAINT ENGINE
✓ Contact frequency caps
✓ Send windows & quiet periods
✓ Blocked topics & exclusions
Enforced in code — not in a prompt.
✓ Send windows & quiet periods
✓ Blocked topics & exclusions
Enforced in code — not in a prompt.
AUTONOMY · A DIAL YOU OWN
REVIEW EVERYTHING
launch default EARNED AUTONOMY
per action type FULLY AUTONOMOUS
your call
launch default EARNED AUTONOMY
per action type FULLY AUTONOMOUS
your call
You raise Aria's threshold as she earns it. Then she stops asking and just acts, with the reason logged.
Escalations · humans with context
Crisis IndustriesNo response to rescue · 47d inactiveHUMAN
Perfect Corp$35k ARR · never activatedHUMAN
Portfolio
20% onboarding36% adoption37% steady state7% rescue
every account · focus mode · ARR · last Aria action
Here's where we landed — and what happens next.
WHAT ARIA FOUND
—
DAY 1 · THE DIAGNOSTIC
Connect your CRM in the afternoon. Aria reads your actual book overnight. Next morning, you review her first real decisions — every draft, every silence, every reason.
DAY 30 · THE PROOF
A measured outcome report against a metric we agree on before Day 1 — accounts covered, risks surfaced, engagements recovered. Numbers, not a demo.